Subscription & Billing Terms
Last updated: 13 June 2026
These Billing Terms form part of, and should be read together with, our Terms of Use and Refund & Cancellation Policy.
1. Plans and fees
My PocketHR is offered on a monthly subscription basis. Current plan pricing is shown on our pricing page. Prices are listed in Australian Dollars (AUD) and exclude GST unless stated otherwise. GST is added at checkout where applicable.
2. Auto-renewal
All paid plans renew automatically each month on the anniversary of your first paid charge until you cancel. By subscribing you authorise My PocketHR (via our payment processor, Stripe) to charge your nominated payment method for each renewal.
3. Payment processing
Payments are processed by Stripe Payments Australia Pty Ltd. We do not store full card details on our servers. Your use of Stripe is subject to Stripe's own terms and privacy policy.
4. Plan changes
You can upgrade or downgrade your plan at any time from your Account page. Upgrades take effect immediately and you'll be billed the new amount on your next billing date. Downgrades take effect at the end of your current billing period.
5. Failed payments
If a renewal payment fails, we will retry the charge and notify you by email. If payment remains outstanding after a reasonable retry period, we may suspend or downgrade your access until payment is resolved.
6. Price changes
We may change our prices from time to time. Where a price change affects your existing subscription, we will give you at least 30 days' notice by email before the new price applies. You can cancel before the new price takes effect if you don't accept the change.
7. Taxes
You are responsible for any taxes (including GST) applicable to your subscription. Tax invoices are issued automatically on each successful payment and are available from your account.
8. Suspension and termination
We may suspend or terminate your subscription for non-payment, for breach of our Acceptable Use Policy, or if required by law. Cancellation by you is covered in our Refund & Cancellation Policy.
9. Contact
Billing questions: billing@mypockethr.com.au.