Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel any active paid subscription at any time from your Account page. Cancellation takes effect at the end of the current billing period, and you'll keep full access until that date. No further charges will be made after cancellation.

2. Refunds — general rule

My PocketHR is billed monthly in advance. Payments are generally non-refundable, including for partial months after cancellation. We don't pro-rata refund unused time within a billing period.

3. Exceptions we will consider

We will review refund requests on a case-by-case basis where:

• You were billed in error or charged twice for the same period.
• A serious technical fault on our side prevented you from using the Service for an extended period.
• You were charged immediately after a clearly documented cancellation request that we failed to action.
• A refund is required under the Australian Consumer Law (see below).

To request a refund, email support@mypockethr.com.au within 30 days of the charge with your account email and a short description of the issue.

4. Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer law. If our Service has a major failure, you are entitled to a refund or to cancel the contract.

5. Free trials

If we offer a free trial, you will not be charged during the trial period. If you don't cancel before the trial ends, your selected plan will start and the standard monthly fee will apply from that point on.

6. Account closure

Cancelling your subscription does not automatically delete your account or data. To request full account and data deletion, see our Privacy Policy.

7. Contact

Questions about refunds or cancellations: support@mypockethr.com.au.